25Sep

A brilliantly successful day today raising money for the Macmillan Coffee morning 2020. The team at the Community café based in our Congresbury Office at Bridge House, have at the last count raised over £500.00 to go towards this incredibly worthy cause. Donations were raised from selling raffle tickets for a prize hamper and also the full proceeds from coffee, tea and cakes sales that were made on the day. A fantastic effort all round.

 

Pictured is Maisie Brunsdon from Debbie Fortune Estate Agents picking out the prize ticket under the watchful eye of the wonderful Community café team.

24Sep

We are always excited to share fantastic feedback so you can see why to choose Debbie Fortune and how our clients really feel about the service first-hand. If you would like us to come out and do a valuation for you, please call us at one of our branches and we would be happy to help. 

16Sep

Want to know what our vendors think of our service? We have had some fantastic feedback from our vendors this week who have since completed on their property and have moved into their new home. If you would like to experience the service they have had, please call us for your free valuation at any of our three local offices. 

10Sep

We have had some brilliant feedback this morning from one of our buyers who are now busy settling in their new home. To register with us to see if we can help you find your future home, call any one of our local offices. 

19Aug

Our Business Administrator, Chrissie Francomb has successfully completed her Level 3 qualification in Business Administration this week, with distinctions!!  

Chrissie lives locally and attended Chew Valley School.   She really has worked tirelessly, even during these unprecedented times, to complete the extensive course.   This is absolutely no surprise to the management team at Debbie Fortune Estate Agents as we are all fully aware that Chrissie goes the extra mile with everything she does.

We are extremely proud of all of your hard work and determination, Chrissie.

Well done.

11Aug

We have received some lovely feedback this morning from one of our clients who have just moved into their new home after selling their property through us. Their kind words are definitely worth sharing and just what we like to hear, if you are looking to sell your property please do give us a call for a valuation at any of our local offices. 

07Aug

We have had some more fantastic feedback this morning in our Congresbury office from one of our buyers who have just completed on their sale and are now busy getting settled in their new home!

06Aug

We have had some brilliant feedback this morning for our 'Move Manager' Joanna Pallant. If you would like a valuation on your property and that 'extra mile' service from Joanna while your sale is progressing, please call us at any of our local offices. 

05Aug

'It's very interesting',says Debbie Fortune of award winning local firm, Debbie Fortune Estate Agents, 'and it's something we ask in our feedback forms wherever we can...after all, our customers are the most important part of our business and we need to know what they expect from us if we are to deliver in everything we do'

Research revealed by the Homeowners Alliance looks at the reasons people choose the agents they do, and how agents can be aware of the things that most put off potential customers about particular agents.in their market research they asked over 1000 people who have used an estate agent what their biggest 'turn-offs' were when choosing an agent. Apart from the obvious ones, like being pushy, flashy, scruffy or late, it was really revealing to see that over 50% of the 1000 plus individuals questioned were put off by Estate Agents who were inexperienced or who lacked local knowledge.

'This is music to my ears', comments Debbie, 'and there is really no excuse for any company, whatever their business, to employ a team of people who are then 'let loose' on the unsuspecting public without the tools or the training to do the job properly . This is particularly relevant when we all know that buying or selling a home can be very stressful , and is almost certainly the largest financial transaction we will ever make in our lives...so doesn't it make sense to deal with an estate agent who is either experienced through longevity, or if lacking the years of groundwork, is well trained and knowledgeable, not only about the properties they represent but also the intricacies of the housing industry, be it sales or lettings.'

 

'Thankfully as a company I feel we are already ahead of the game', she adds, 'and bearing in mind our phenomenal growth over the last eleven years, and my forty years dealing with property in the area, we would have laid ourselves open to lots of criticism if we had not embarked on a comprehensive and structured training programme for all of our team, that's full time, part time, junior or senior....it is the only way to empower them to do the job properly and avoid the sort of criticism levied in this research.'

 

Debbie Fortune Estate Agents have three offices in the country are south of Bristol, now with over 30 local staff, covering the sale and rental of property in the country area south of Bristol.

 

Debbie says, 'it is absolutely fundamental that all of our teams have the tools and the knowledge to do their job well and so...we take training very seriously.

For example , like many agents , we employ part time staff, who help us out at busy times when our viewing numbers go up. There's always a first time for any team member whether part time or full time to see a house , for sale or to let...so we take pains to prepare them with everything they need to know about the property. BEFORE they visit.

The feedback we get from buyers and sellers is that this preparation is something that other agents simply do not do , so it's no wonder that our profession has such a poor name!

...and let's not forget our apprentices, adds Debbie, ' in addition to their heavy college workload they are also expected to learn their craft 'on the job' and all

of this takes a huge commitment from them and their mentors.

Our profession is all about service and our aim is to delight everyone we deal with.

People are the key and I firmly believe we have the best teams at all of our offices than we have ever had ...their support and enthusiasm for my vision for the company is tremendously exciting and heart warming.'

'Thankfully we get few complaints, but we do get some, so once again we learn from them , and , in the same way we learn from research like this from organisations like Homeowners Alliance.'

If you would like to know more about this award winning company and its ethos contact Debbie Fortune Estate Agents.

Debbie Fortune

08Jul

Following on from the Government announcement this afternoon, we are pleased to say there will be no stamp duty to pay until March 2021, with no charge on property transactions below £500,000. This is a fantastic news for the property market. Let us help you get moving and take advance of this amazing opportunity while you can, please call us at any of our offices and we will be more than happy to help with your property search!

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